Surgeon Journey

As a surgeon, you want to provide your patients with the best possible results and the best experience when they choose to have surgery with you. However, a patients’ healing journey does not stop in between appointments with you and your nursing team.

While your expertise in surgery plays the majority part in the outcome, patients often require extensive post-operative care to ensure they achieve the best possible experience both aesthetically and emotionally.


Our CQC registered expert nursing team offers an Informed Specialist Aftercare Service, designed to complement your efforts and enhance patient satisfaction.


Many patients experience heightened anxiety during evenings and weekends when they feel most isolated. Often this is the time when they need additional reassurance or when complications are likely to occur. This can lead to undue stress, especially since elective cosmetic procedures frequently come with high expectations. Without adequate support, patients may interpret normal healing signs such as swelling, bruising, and redness as complications, increasing their anxiety.


In some cases, patients turn to online forums to express their concerns, sometimes mentioning surgeons by name, which could impact your reputation. Furthermore, if patients are unsure who will answer their after-hours calls, they may hesitate to seek help, potentially worsening their anxiety.


We provide a consistent and reassuring presence throughout the patient’s recovery journey. Our service includes routine follow-up calls and messages during the critical post-operative period, reinforcing your advice and ensuring adherence to DVT prevention protocols. All interactions are documented for your records, demonstrating your commitment to patient care.

Benefits of Using Our Service

  • Enhanced Patient Recovery Experience

    The recovery period significantly influences patient satisfaction. Our dedicated nursing care helps patients feel valued and supported, directly impacting their loyalty and trust in their surgeon. We have seen patients rebook procedures with the same surgeon, despite complications, because of the excellent support they received from our team during recovery.

  • Stress Reduction:

    Research indicates that psychological stress can extend recovery times by 25% or more (1). By reducing stress through proactive support and reassurance, we help facilitate quicker healing and lower complication rates.

  • Evidence of Success:

    Over the past three years, our team has effectively managed over 400 patients, addressing various complications. Our quick responses and comprehensive care have ensured positive outcomes even in severe cases, including infected seromas, hematomas, and more. We also provide emotional support for patients, significantly easing their recovery process.

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Over the past three years here are some of the complications that our team has advised on and escalated. All of these patients were escalated to the surgeon and returned to the hospital quickly – all made a full recovery!

Infected seromas resulting in sepsis and hospital admission.

Haematoma resulting in re admission to hospital, and full wound wash out.

Query PE – which after scans were found to be muscle spasms.

Serious wound dehiscence – requiring IV antibiotics, hospital admission and re suturing

Inflamed gallbladder – completely unrelated to the cosmetic procedure!


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Less serious complications included:

20 cases of wound infections requiring antibiotics

20 cases of delayed wound healing, requiring additional support, and wound management advice.

48 extremely anxious patients requiring daily phone calls for nearly 6 weeks, with continuous emotional support.

How It Works

As a surgeon, partnering with our services is straightforward. You can integrate the cost into the overall procedure fee or you can offer our services to your patients and they engage our service directly. We offer flexibility in working with all your patients or on a case-by-case basis, depending on your preferences.

  • Learn more

    In addition to post-operative care, we provide an Informed Pre-Consultation Service to prepare patients fully before surgery. This holistic approach ensures that patients are well-informed and confident throughout their surgical journey. Once you become one of our Informed Specialist Aftercare surgeons, you will then be eligible to be part of our Informed Pre-Consultation Service. (click to visit Pre-con page)


    By employing our comprehensive aftercare services, you enhance not only patient recovery but also your practice’s reputation and operational efficiency. Let us help you ensure that every patient’s surgical journey is as smooth and reassuring as possible.


    REFERENCES

    (1) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3052954/

For more details on how our services can enhance your practice and patient outcomes, click here to provide your details.

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